{"id":12295,"date":"2022-08-19T06:45:40","date_gmt":"2022-08-19T06:45:40","guid":{"rendered":"https:\/\/capitten.jp\/?page_id=12295"},"modified":"2022-09-06T07:31:34","modified_gmt":"2022-09-06T07:31:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/capitten.jp\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12295\" class=\"elementor elementor-12295\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2d8fbec9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d8fbec9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd034b2\" data-id=\"fd034b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2501979e elementor-widget elementor-widget-heading\" data-id=\"2501979e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-weight:500\">FAQ'<\/span>s<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-927c82f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"927c82f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ac168b\" data-id=\"9ac168b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf4ced2 elementor-widget elementor-widget-heading\" data-id=\"bf4ced2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURNS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-d045bb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d045bb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-937ffb2\" data-id=\"937ffb2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e0cba4\" data-id=\"3e0cba4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30022b9 elementor-widget elementor-widget-text-editor\" data-id=\"30022b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Orders have a 30 day return period for any problem but only if they haven\u2019t been used nor washed. After 30 days, only manufacturing defect returns will be accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c80c5d3 faqs-capitten elementor-widget elementor-widget-toggle\" data-id=\"c80c5d3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW CAN I RETURN MY ORDER?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p class=\"p1\">If the items you ordered don\u2019t fit your needs, you can return them in a 30 day period but only if they haven\u2019t been used nor washed.<\/p><p class=\"p2\">Please enter your order number and email on <a href=\"https:\/\/capitten.jp\/returns\/\"><span class=\"s1\">this page<\/span><\/a>. You will find your order number in any related mail we may have sent you.<\/p><p class=\"p2\">Once the procedure has started, the CAPITTEN team will send you a return tag by e-mail that has to be printed and stuck on the box. You don\u2019t need to pay for it, please choose Cash on Delivery.<\/p><p class=\"p2\"><b>Return address (only for Japanese consumers)<\/b><\/p><p class=\"p3\">Company name<span class=\"s2\">\uff1a<\/span>Nissei Shoji Co.<\/p><p class=\"p3\">Post address:208-0023<\/p><p class=\"p3\">5-93-3 Inadaira, Musashimurayama-shi, Tokyo<span class=\"Apple-converted-space\">\u00a0<\/span><\/p><p class=\"p3\">Tel: (042) 569 6780<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW LONG DOES THE REFUND TAKE?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2092\"><p>When we have received the products, we will start processing the return and the refund will be done via the original payment method (in about two to five business days). We will send you an email to inform you that the refund has been made. Please note that it can take up to 10 days for the refund to appear in your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3569678 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3569678\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3798c9a\" data-id=\"3798c9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71ecb4e elementor-widget elementor-widget-heading\" data-id=\"71ecb4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-239f25c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"239f25c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-147f36c\" data-id=\"147f36c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a479af\" data-id=\"4a479af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1151069 faqs-capitten elementor-widget elementor-widget-toggle\" data-id=\"1151069\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1811\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">CAN I CHANGE THE SHIPPING ADDRESS?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1811\"><p>No. Our team works fast to prepare and send your order as soon as possible, and that means we can\u2019t change the ordered items or the shipping address in time. However, as your order is shipped, you can contact your carrier directly to change the address or redirect the package to another place for delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1812\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHY IS MY ORDER DELAYED?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1812\"><p>We do everything we can to deliver your order on time, but sometimes we take longer than we would like. Our improved security procedures and a high number of orders can make us fall behind. Once we send your order, the shipping could also be delayed due to poor weather conditions, an incomplete shipping address or delays coming from the carrier.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1813\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHERE CAN I FIND MY ORDER NUMBER?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1813\"><p>You will find your order number in any related mail we may have sent you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1814\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW LONG DOES IT TAKE TO RECEIVE THE PRODUCT<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1814\"><p class=\"p1\">We commit to deliver within a window of 1 to 3 days maximum.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1815\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHICH PAYMENT METHODS CAN I USE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1815\"><p class=\"p1\">At the moment we only accept cards as payment method but we are working to have more payment options shortly to make your buying experience faster and easier. P<span class=\"s1\">ayment methods accepted:<\/span><\/p><ul class=\"ul1\"><li class=\"li2\"><span class=\"s2\">Visa, MasterCard, American Express<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1816\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1816\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">CAN I PAY WITH MULTIPLE CREDIT CARDS?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1816\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1816\"><p class=\"p1\">No. You can pay with one credit\/debit card per session.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-d68eb46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d68eb46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6411bf7\" data-id=\"6411bf7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e62c7d elementor-widget elementor-widget-heading\" data-id=\"5e62c7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CUSTOMER SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2311b77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2311b77\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a38ad7\" data-id=\"7a38ad7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ecca290\" data-id=\"ecca290\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-697cf9f faqs-capitten elementor-widget elementor-widget-toggle\" data-id=\"697cf9f\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW CAN I CONTACT THE CAPITTEN TEAM?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1101\"><p class=\"p1\">What good news! We love hearing from you<\/p><p class=\"p1\">Please contact us at hello@capitten.com and we will answer in less than 24h on working days (Monday to Friday from 9:00 to 19:00).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHERE CAN I FIND MORE INFORMATION ABOUT CAPITTEN?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1102\"><p>You can find everything about Capitten, from latest news, the athletes and new collections on this website.<br \/><a href=\"https:\/\/capitten.jp\/press-centre\/\">https:\/\/capitten.jp\/press-centre\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW CAN I BECOME A CAPITTEN DISTRIBUTOR?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1103\"><p class=\"p1\"><span class=\"Apple-converted-space\">\u00a0<\/span>If you are interested in making your business part of the Capitten distributor community, please contact us at hello@capitten.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<path d=\"M6,10.2L1.4,4.5C1.2,4.1,1.2,3.7,1.5,3.4c0.3-0.3,0.8-0.2,1.1,0.1L6,7.8l3.4-4.3c0.3-0.3,0.7-0.4,1.1-0.1  c0.3,0.3,0.4,0.7,0.1,1.1L6,10.2z\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 12 12\" xml:space=\"preserve\"><g>\t<g>\t\t<path d=\"M10,9.8c-0.2,0-0.4-0.1-0.6-0.3L6,5.2L2.6,9.5C2.3,9.8,1.9,9.8,1.5,9.6C1.2,9.3,1.2,8.9,1.4,8.5L6,2.8l4.6,5.7   c0.3,0.3,0.2,0.8-0.1,1.1C10.3,9.7,10.2,9.8,10,9.8z\"><\/path>\t<\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WHERE CAN I FIND MULTIMEDIA CAPITTEN RESOURCES?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1104\"><p>You can find multimedia contact options, photos and additional resources in our multimedia resources webpage. <a href=\"https:\/\/capitten.jp\/capitten\/\">https:\/\/capitten.jp\/capitten\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section 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After 30 days, only manufacturing defect returns will be accepted. HOW CAN I RETURN MY ORDER? If the items you ordered don\u2019t fit your needs, you can return them in a 30 day period [&hellip;]<\/p>\n","protected":false},"author":368,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12295","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ&#039;s - Capitten<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/capitten.jp\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s - Capitten\" \/>\n<meta property=\"og:description\" content=\"FAQ&#8217;s RETURNS Orders have a 30 day return period for any problem but only if they haven\u2019t been used nor washed. 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