This email is answered during business hours and are also checked frequently for messages.
Learn more about Capitten at capitten.com/aboutus
Questions about products, returns, orders and more at info@capitten.com
Tokyo
4F B&L Building, 4-1-1, Hachimandori, Chuo-ku, Kobe – 651-0085
Barcelona
Rambla de Catalunya, 2-4, Planta 3, 08007, Barcelona
Buying at MIKAKUS is very easy. Select your items and if applicable, the size, in our store and click “Buy Now”. You can choose from the following payment methods: Visa, Mastercard, PayPal, Google Pay, Apple Pay, Maestro and Amex.
We will send you a confirmation email indicating your purchase details and your order number.
Mikakus orders are shipped Monday through Friday, between 9:00 and 15:00. Shipping costs will depend on the size, weight and destination of your items. We offer you an express shipping service to the entire world.
The cost of taxes and fees is included throughout the EU except in the Canary Islands, Ceute and Melilla. For the rest of the world the specific regulations of each country apply. In the case of shipments to countries outside the European Union, the purchaser shall pay customs charges, if applicable. Before making any purchase involving international shipping, we recommend that you inform yourself about the restrictions and taxes im posed by customs in your country. In the event that the purchaser refuses to accept the shipment, any costs incurred by MIKAKUS in terms of duties, taxes, shipping and return costs or any other additional costs will be charged to the purchaser. The same conditions as above shall apply in the case of returns of products sent to countries outside the European Union, unless the return is due to a manufacturing defect of the product.
After placing your order, you will receive a confirmation email. In addition, our logistics partner will contact you to offer all possible facilities for the delivery of your order. From that email, you will be able to check where your order is at all times and even deposit your order at a UPS ACCES POINT collection point ™
