FAQ's
RETURNS
Orders have a 30 day return period for any problem but only if they haven’t been used nor washed. After 30 days, only manufacturing defect returns will be accepted.
If the items you ordered don’t fit your needs, you can return them in a 30 day period but only if they haven’t been used nor washed.
Please enter your order number and email on this page. You will find your order number in any related mail we may have sent you.
Once the procedure has started, the CAPITTEN team will send you a return tag by e-mail that has to be printed and stuck on the box. You don’t need to pay for it, please choose Cash on Delivery.
Return address (only for Japanese consumers)
Company name：Nissei Shoji Co.
Post address:208-0023
5-93-3 Inadaira, Musashimurayama-shi, Tokyo
Tel: (042) 569 6780
When we have received the products, we will start processing the return and the refund will be done via the original payment method (in about two to five business days). We will send you an email to inform you that the refund has been made. Please note that it can take up to 10 days for the refund to appear in your account.
FAQs
No. Our team works fast to prepare and send your order as soon as possible, and that means we can’t change the ordered items or the shipping address in time. However, as your order is shipped, you can contact your carrier directly to change the address or redirect the package to another place for delivery.
We do everything we can to deliver your order on time, but sometimes we take longer than we would like. Our improved security procedures and a high number of orders can make us fall behind. Once we send your order, the shipping could also be delayed due to poor weather conditions, an incomplete shipping address or delays coming from the carrier.
You will find your order number in any related mail we may have sent you.
We commit to deliver within a window of 1 to 3 days maximum.
At the moment we only accept cards as payment method but we are working to have more payment options shortly to make your buying experience faster and easier. Payment methods accepted:
- Visa, MasterCard, American Express
No. You can pay with one credit/debit card per session.
CUSTOMER SERVICE
What good news! We love hearing from you
Please contact us at hello@capitten.com and we will answer in less than 24h on working days (Monday to Friday from 9:00 to 19:00).
You can find everything about Capitten, from latest news, the athletes and new collections on this website.
https://capitten.jp/press-centre/
If you are interested in making your business part of the Capitten distributor community, please contact us at hello@capitten.com
You can find multimedia contact options, photos and additional resources in our multimedia resources webpage. https://capitten.jp/capitten/